bet9ja Privacy
Policy

This Privacy Policy ("Policy") is issued by bet9ja ("we", "us", "our", "the Platform"), the operator of the online gaming platform accessible at https://bet9ja.live. This Policy applies to all registered users, visitors, and any person who interacts with the bet9ja platform, website, or related services.

bet9ja is committed to protecting the privacy and personal data of all users, particularly those based in the Philippines. We process personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

By registering an account with bet9ja or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

1.1 This Privacy Policy covers all personal data that bet9ja collects, processes, stores, and shares in connection with the operation of the bet9ja online gaming platform. It applies to data collected through the website, account registration forms, customer support interactions, payment processing, and any other channel through which you interact with bet9ja.

1.2 This Policy applies to all categories of users, including registered players, visitors who browse the platform without registering, and individuals who contact bet9ja through our support channels without holding an active account.

1.3 This Policy does not apply to third-party websites, services, or applications that may be linked to or from the bet9ja platform. We are not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any external service you access.

1.4 If you are under 21 years of age, you are not permitted to use the bet9ja platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data.

2.1 bet9ja collects the following categories of personal data from users of the platform:

Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (used for age verification — 21+ requirement);
• Residential address in the Philippines (barangay, city/municipality, province);
• Valid email address;
• Mobile number registered to a Philippine network (Globe, Smart, DITO, or equivalent).

Identity Verification (KYC) Data

• Copies of government-issued photo identification (Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or voter's ID);
• Proof of residential address documents (utility bills, bank statements, or barangay certificates);
• Selfie or liveness check images where required for enhanced verification.

Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• GCash or PayMaya account reference numbers (we do not store full wallet credentials);
• Bank account details where bank transfer methods (BPI, BDO, Metrobank) are used for withdrawals;
• Bonus and promotional credit history.

Gaming Activity Data

• Game session logs, including games played, wager amounts, win/loss records, and session durations;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status);
• Account balance history.

Technical & Usage Data

• IP address and approximate geolocation (used to verify Philippine residency and detect prohibited jurisdictions);
• Device type, operating system, and browser information;
• Login timestamps and session activity logs;
• Cookies and similar tracking data (see Section 7).

Communications Data

• Records of correspondence with our customer support team, including emails, chat transcripts, and support ticket content;
• Survey responses and feedback submissions where voluntarily provided.

3.1 bet9ja collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access and interact with the platform, including through cookies, server logs, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; geolocation data from IP intelligence services used to confirm Philippine residency.

3.2 Where we collect data from third-party sources, we ensure that those third parties have a lawful basis for sharing the data with us and that the data is used only for the purposes described in this Policy.

4.1 bet9ja uses the personal data we collect for the following purposes:

4.2 bet9ja will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

5.1 Under the Data Privacy Act of 2012, bet9ja processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act itself;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your rights and freedoms;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, freely given, and informed consent. You may withdraw this consent at any time.

6.1 bet9ja does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

Service Providers

6.2 We engage trusted third-party service providers to assist in operating the platform. These providers process personal data on our behalf and are contractually bound to handle it securely and only for the purposes we specify. Categories of service providers include:

• KYC and identity verification providers;
• Payment processors and e-wallet service integrators (GCash, PayMaya, and banking partners);
• Fraud detection and anti-money laundering screening services;
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Analytics and platform performance monitoring tools.

Regulatory & Legal Disclosure

6.3 bet9ja may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable Philippine law, including but not limited to: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and any court of competent jurisdiction.

Business Transfers

6.4 In the event of a merger, acquisition, or sale of all or part of bet9ja's business, personal data held by bet9ja may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer and the applicable privacy terms of the acquiring entity.

7.1 bet9ja uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the website. Cookies allow us to recognize your device, maintain your session, and remember your preferences.

Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality;
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations;
• Analytics cookies: Collect aggregated, anonymized data about how users interact with the platform, helping us identify areas for improvement. We use this data internally and do not share it in identifiable form;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

7.2 You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use the bet9ja platform, including logging in and accessing your account.

7.3 bet9ja does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.

8.1 bet9ja retains personal data for as long as necessary to fulfill the purposes for which it was collected, and for as long as required by applicable law. The following retention periods apply:

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

9.1 bet9ja implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the bet9ja platform is encrypted using industry-standard SSL/TLS protocols;
• Data encryption at rest: Sensitive personal data, including KYC documents and financial records, is encrypted when stored on our servers;
• Access controls: Access to personal data is restricted to authorized bet9ja personnel and service providers on a strict need-to-know basis. All access is logged and audited;
• Multi-factor authentication: Internal systems containing personal data require multi-factor authentication for access by bet9ja staff;
• Regular security audits: bet9ja conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities;
• Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission in accordance with the Data Privacy Act.

9.2 While bet9ja takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the platform at your own risk in this regard.

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet9ja:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

10.2 To exercise any of the above rights, please submit a written request to our Data Protection Officer at the contact details provided in Section 15. We will respond to all verified requests within thirty (30) calendar days, as required by the Data Privacy Act.

10.3 We may need to verify your identity before processing a data rights request to ensure that we do not disclose personal data to an unauthorized person. We may ask you to provide a copy of a government-issued ID for this purpose.

11.1 The bet9ja platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

11.2 If you are a parent or guardian and believe that a minor has registered an account with bet9ja or provided personal data to us without your consent, please contact us immediately at the details in Section 15. We will investigate and, if confirmed, delete all data associated with the minor's account without delay.

11.3 We encourage parents and guardians to use parental control software and to monitor their children's internet activity to prevent access to online gambling platforms.

12.1 With your consent, bet9ja may send you marketing communications about promotions, bonuses, new games, and platform updates via email or SMS to your registered contact details.

12.2 You may opt in to marketing communications during the registration process or at any time through your account settings. You may withdraw your consent and opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you;
• Updating your communication preferences in your account settings;
• Contacting our support team at the email address in Section 15.

12.3 Opting out of marketing communications will not affect your ability to receive transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC verification requests.

12.4 bet9ja does not share your contact details with third-party marketers. All marketing communications you receive from bet9ja will originate from our official domain only.

13.1 The bet9ja platform may contain references to or information about third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank). These references are provided for informational purposes only.

13.2 bet9ja is not responsible for the privacy practices, data handling, or content of any third-party service. When you interact with a third-party payment provider to make a deposit or withdrawal, you are subject to that provider's own privacy policy and terms of service.

13.3 We recommend that you review the privacy policies of any third-party service you use in connection with your bet9ja account, particularly your chosen payment provider.

14.1 bet9ja reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

14.2 Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you via email to your registered address or through an in-platform notification at least seven (7) days before the changes take effect.

14.3 Your continued use of the bet9ja platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the platform and may request account closure in accordance with our Terms & Conditions.

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet9ja, please contact our Data Protection Officer (DPO) using the details below:

Data Protection Officer — bet9ja
Email: [email protected]

15.2 For general account support, payment queries, or responsible gaming assistance, please contact our customer support team at: [email protected]

15.3 If you are not satisfied with our response to a data rights request or privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.